Working From Home
Here you will find information and instructions on:
- How to install Microsoft Authenticator on your smart device.
- How to login to Microsoft Office 365 to access your email and use applications like Word, Excel, PowerPoint and Teams.
- How to establish remote work connection using either the cloud or a VPN.
- How to login to the Employee Portal (CyberArk).
Self-Service Portal: http://MyIT.miamidade.gov
Install Microsoft Authenticator on a Smart Device
The Microsoft Authenticator App will replace the Imprivata/DigiPass App you are currently using for Miami-Dade multi-factor authentication.
The installation and setup of the Microsoft Authenticator involves steps on both your phone and your computer.
- Use these directions to download the Microsoft Authenticator
- Watch Microsoft Authenticator video
How to Log In to Office 365
By logging into Microsoft Office 365, you can access your Email (Outlook) and Office Applications like Word, Excel, PowerPoint, SharePoint, and Teams.
- Go to https://portal.office.com and log in with the same network User ID
- For example: MyUserName@miamidade.gov or E12345@miamidade.gov
1. Go to Portal.office.com and enter your network ID
2. You’ll be taken to a Miami-Dade login page
3. Enter your network ID@miamidade.gov and password. If this is your first time, you will be prompted to check, “Don’t show this message again". You will see some helpful tips.
4. You now have access to your Office applications.
How to Establish a Remote Connection
There are two ways you can establish remote connection to access your work.
- Establish remote connection using cloud.miamidade.gov
- Establish remote connection using a VPN
Log In to the Employee Portal (CyberArk)
The Employee Portal (CyberArk) provides access and single sign on for many County intranet applications, including but not limited to, the Security Awareness Training, myIT and INFORMS.
- Use these directions to set up Employee Portal (CyberArk)
- Watch Employee Portal (CyberArk) video
Call Forwarding Request
The IT Telecommunication Liaisons are to open a telephone request in Remedy via MyIT (myit.miamidade.gov) within the entitled service category and attach an excel file with the following information for processing.
- Employee id
- User’s Name
- Desk Phone Number (ex: 3055968909)
- Target telephone Number to Forward call to (can be a LandLine or Cellular Number) ex: 3059894545
- Telephone Request Service - MyIT
Terminate Call Forwarding Request
To remove the call forwarding feature in bulk, the IT Telecommunication Liaisons are to open a “TERMINATE CALL FORWARDING” Remedy ticket via MyIT and attached an excel file with the information indicated above.
Approved IT Telecommunication Liaison list by department
| County Department | IT Telecommunication Liaisons |
|---|---|
| Animal Services | Kathleen Labrada, Luis Salgado, Lorna Mejia, Annette Jose |
| Audit and Management Services | Jacqueline Hanley, Katheline Jackson Lemon |
| Board of County Commissioners | Adrian Castellanos, Oliver Palm |
| Citizens Independent Transportation Trust | Monica D Cejas |
| Clerk of the Courts | Antonio Murray, Jr., Carlos E Calderon, Raul S Diaz |
| Commission on Ethics and Public Trust | Rhonda Cedeno, Rodzandra Sanchez |
| Communications | Mary Trujillo |
| Corrections and Rehabilitation | Angelia L Paul |
| County Attorney | Yolanda Negrin |
| Cultural Affairs | Sue Camp |
| Department of Solid Waste Management | Deborah F. F Silver |
| Department of Transportation and Public Works | Hector Garnica, Toni M Phangsang, Catherine L Jenkins, Sophia A Seiglie |
| Elections | Erika B Sierra-Trujillo |
| Finance | Gee Chow, Barbara Gomez |
| History Miami | Loreto Penaloza, Yusneli Martinez |
| Homeless Trust | Cesar Deville, Manuel Sarria |
| Human Resources | Ricardo A Bran |
| Internal Services Department | Daniel O Borges, Leyanis Ferreiro, Edsel Abreu, Kyndal Campbell, Rossi M Siewnarine |
| Juvenile Services | Mary Caraballo, Cristina,M. M Molina, Jessica Landestoy |
| Library | Julio Campa |
| Medical Examiners | Jorge Rivera-Morales, Yeseny Serra |
| Metropolitan Planning Organization | Sophia A Seiglie |
| Miami-Dade Aviation Department | Pedro J Garcia |
| Miami-Dade Economic Advocacy Trust | Clevell Brown-Jennings, Jose L Gonzalez |
| Office of Management and Budget | Erika Luciani |
| Office of the Inspector General | Adria Dilme-Bejel |
| Office of the Mayor | Jose M Marticorena |
| Office of the Property Appraiser | Emir Shabashvili, Veronica Rubert |
| Parks, Recreation and Open Spaces | Gina A Drakes, Sandy L Rodriguez |
| Port of Miami | Catherine L Jenkins, Woobentrof Dieudonne, Sophia A Seiglie |
| Public Housing and Community Development | Edwin Delgado, Cliff W Dunbar |
| Regulatory and Economic Resources | Rosy Alonso, Manuel F Blanco, Dianah Coakley, Joaquin Aguirre |
| State Attorney’s Office | Deloris Benjamin, Nino Chavez, Mario Gonzalez, Hamilton Davies, Harry Fisher, Roberto Olaniel |
| Water and Sewer | Paul A. Parham, Harvey Obando, Jorge Nunez |
