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Contact Us

Customer Care Center

Get information about your Water and Sewer account.
  • Phone: Mon.- Fri., 8 a.m. to 7 p.m. - 305-665-7477
  • Email: wasd_custrelations@miamidade.gov
  • In person: Mon. - Fri., 8 a.m. to 4:30 p.m.
  • Inquiry Form
  • Emergency: 24-hour call center - 305-274-9272 

Accommodations for Persons With Disabilities

People who require assistance because of their disabilities in order to participate in the programs, activities or services of the Water & Sewer Department, may contact Annette Perez-Ruiz at 786-552-8676 or aperezr@miamidade.gov (only for disability-related matters). To request materials in accessible format, sign language interpreters, or other means of equally effective communication to participate in any program or meeting, please contact her five days in advance to initiate your request. TTY users may also call 711 (Florida Relay Service). Concerns regarding your water bill and services that are unrelated to your disability must be addressed to Customer Service at 305-665-7477.